Questions, answered.

A pilot — one task, automated end to end — starts from $500, as a fixed fee quoted in writing before work starts. It typically takes about 1 to 2 weeks.

A project starts from $5,000 setup, plus a $250–$1,500 monthly license per system. Half is paid to start and half at go-live, and 30 days of fixes after go-live are included.

Most projects carry a monthly license — $250–$1,500/month — covering hosting, monitoring, and fixes. The scope is confirmed in your written quote.

A retainer starts from $1,000/month: capped hours for ongoing work, month to month, with 14 days' notice to stop. It comes after a pilot or a project, never as a first step.

The task itself: how many steps it has, which tools it touches, and how much judgment a step needs before it can be handed to an agent. We confirm the price in writing before any work starts.

The overrun is on us, not you. A project's price is fixed once you approve the written quote.

We ask about the task that's costing you the most time, look at the tools you already use, and tell you plainly whether automating it makes sense. It's 30 minutes, with no deck and no obligation.

No. Showing us how the work happens today — and where it slows you down — is enough for us to assess it.

About 1 to 2 weeks from the written quote, depending on the task and how quickly we can confirm the details with you.

Yes. We only recommend a build when the time it gives back is worth more than it costs. If it isn't, we'll say so on the call.

A pilot is how we confirm a fit before committing to a larger project or a retainer, so it's the usual first step. Tell us your situation on the call and we'll recommend what fits.

An AI agent is software that carries out a multi-step task on its own — gathering information, making a decision within rules you set, and handing off to a person at the points that matter.

Agent orchestration is a team of AI agents that hand work to each other — one gathers information, the next drafts, a third checks it — with a person approving the steps that matter. It's R&L's named specialty, and it's how we run our own business.

An agent brain is a shared business knowledge base — prices, policies, templates, and client history — that every agent reads before it works, so its output stays accurate and consistent.

No. Every agent we build has an approval point: a person checks or approves the step that matters before anything goes out. Agents handle the repetitive gathering and drafting; people stay in control of decisions.

You do, or whoever on your team you assign to it. The handoffs and approval points are agreed with you before anything goes live, and they're part of the written quote.

Only for a step you've approved in advance, like a reminder on a schedule you set. Anything pricing work or speaking for your business follows wording you approved first.

Often, yes — we build around the tools you already use. We confirm compatibility before setup, and anything beyond a basic connection is scoped and quoted upfront.

Only what the agreed task needs, and only the people and systems named in your written quote. Access is set up as part of the build, not assumed.

A pilot is a one-time build — there's no ongoing access beyond what the finished task itself needs to run. A project or retainer's ongoing access is whatever your agreement specifies, and it ends when you cancel it.

Only where the task genuinely requires a connection, and we confirm exactly what's needed before setup rather than asking for broad access upfront.

Any business with repetitive, manual admin work: estimates, scheduling, email, data entry, follow-up. We look at the work itself, not the industry label.

We're based in North Dakota and work with businesses across the U.S. remotely.

A pilot is one-time — nothing to cancel. A retainer is month to month, with 14 days' notice to stop. A project runs to the scope and terms in its written quote.

That's fine. A pilot is a one-time build with nothing further to cancel. If it worked, we scope what comes next; if it didn't, there's no ongoing commitment.

Book the free 30-minute AI automation audit call. We'll look at the task costing you the most time and tell you plainly whether a pilot makes sense.